Posts Tagged ‘innovation’

oscre oscre bravo

In the current challenging market conditions, IT is one of the great levellers of competition in the legal services market place.  And for IT systems to be effective, standardisation is the key. Those of you working in the field of conveyancing may well have come across Oscre (or Pisces as it was known as in […]

the hourly rate: going going gone?

Fees are back on the agenda again this week with the announcement from Cameron McKenna that they have launched an alternative billing campaign for existing and future clients; including an option for clients themselves to decide how much they want to pay, based on their perception of the value of the services they receive. Its […]

first point of contact – the Holy Grail of client acquisition

Posted by | Filed under clients, innovation, sales, service | Jun 30, 2010 | Tags: , , , | No Comments

There is much debate about how to provide exceptional levels of service to clients, to retain them, and hopefully get them to recommend a friend. This is all well and good, but the focus these days has to be on how to get clients through the door in the first place.  I’m afraid to say […]

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