Archive for the ‘service’ Category
client delighters #1: tiered legal services
Developing new client-centric products Its worth any legal practice spending some time investigating the types of consumer centric products which are emerging into the legal services market place. They are grounded in detailed market research and generally developed by large existing commercial organisations who can draw on their resources and scalability. That is not to […]
first point of contact – the Holy Grail of client acquisition
There is much debate about how to provide exceptional levels of service to clients, to retain them, and hopefully get them to recommend a friend. This is all well and good, but the focus these days has to be on how to get clients through the door in the first place. I’m afraid to say […]
