Archive for the ‘innovation’ Category

so long referral fees, hello marketing fees

So we have the news today that referral fees in PI cases will be no more, and by Easter 2012. Not long for the workarounds to get underway. Just what will the impact be, for the existing claims managers, the PI lawyers currently at the end of the foodchain, and the wider legal industry? Well, […]

oscre oscre bravo

In the current challenging market conditions, IT is one of the great levellers of competition in the legal services market place.  And for IT systems to be effective, standardisation is the key. Those of you working in the field of conveyancing may well have come across Oscre (or Pisces as it was known as in […]

Conveyancing is dead, long live conveyancing?

According to the Law Society Gazette this week, the impact of Lloyds volume based threshold for membership on their conveyancing panel has resulted in approx 2,500 firms being dropped – that’s approximately 1/3 of all firms dealing with conveyancing. So, another nail in the coffin of high street conveyancing. Removal from major lenders’ panels, effectively […]

keeping up with the Smiths

Studying how other industries promote their businesses can be a real quick win for legal practices.  Our advice is to forget what your competitors are doing, and think laterally. The restrictions on advertising which our profession has previously been constrained by mean that in general, we are still very much playing a game of catch […]

the hourly rate: going going gone?

Fees are back on the agenda again this week with the announcement from Cameron McKenna that they have launched an alternative billing campaign for existing and future clients; including an option for clients themselves to decide how much they want to pay, based on their perception of the value of the services they receive. Its […]

clc set to become regulator of choice?

Posted by | Filed under ABSs, clc, firm, innovation, risk management, sra | Aug 4, 2010 | Tags: , , , | No Comments

The Council for Licensed Conveyancers have just issued a consultation on their proposed draft code of conduct.  See http://bit.ly/bSBqWX. We all know that the CLC regulate conveyancing and probate work.  However, their application to add advocacy and litigation services to this remit expands their presence into the majority of “reserved activities”, effectively putting them on […]

first point of contact – the Holy Grail of client acquisition

Posted by | Filed under clients, innovation, sales, service | Jun 30, 2010 | Tags: , , , | No Comments

There is much debate about how to provide exceptional levels of service to clients, to retain them, and hopefully get them to recommend a friend. This is all well and good, but the focus these days has to be on how to get clients through the door in the first place.  I’m afraid to say […]

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